Cancellation and Refund Policy
1. Order Cancellation:
- Orders can be canceled within 24 hours of placement for a full refund, per the Consumer Protection Act, 2019.
- Once the order is shipped, cancellation is not possible.
2. Refund Policy:
- Refunds are processed for defective or incorrect products as per the Consumer Protection Act, 2019.
- Customers must raise a refund request within 7 days of receiving the order.
- Refunds will be processed within 7-10 working days to the original payment method.
3. Exchange Policy:
- Products can be exchanged if they are damaged or incorrect.
- Exchange requests must be raised within 7 days of delivery.
4. Non-Refundable Items:
- Digital products, personalized items, and perishable goods are non-refundable as per the E-Commerce Rules, 2020.
5. Contact Us: For cancellations or refunds, email us at info@psproduction.in.